Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
Welcome to True North Signature. Below you’ll find answers to the most common questions about shipping, returns, sizing, payments, and customer service. We’ve designed this FAQ to give you clarity, confidence, and peace of mind when shopping with us.
📦 Shipping & Delivery in Australia
Do you ship within Australia?
Yes — we proudly ship to all Australian provinces and territories. No matter where you are in Australia, we’ve got you covered.
How much does shipping cost?
Shipping within Australia is completely free. We believe in transparent pricing, so there are no hidden fees or extra costs at checkout.
Can I track my order?
Absolutely. Once your order has been shipped, you’ll receive a tracking number by email, so you can follow your delivery.
🔄 Returns & Exchanges
What is your return policy?
You may return eligible items within 14 days of receiving your order. Items must be unworn, unwashed, and in original condition. Please review our Return Policy for full details.
Are returns free?
Return shipping costs are the responsibility of the customer. This helps us keep our prices fair and our quality standards high, while continuing to offer free shipping across Australia.
Can I exchange an item for a different size?
Yes. Size exchanges are possible while stock is available. We recommend contacting us as soon as possible to secure your preferred size.
📐 Sizing & Fit
How do your sizes fit?
Our clothing fits true to size. For the best fit, we strongly recommend checking the size guide before placing your order.
💳 Orders & Payment
Which payment methods do you accept?
We accept all major payment methods, including Visa, Mastercard, Apple Pay, Google Pay, Shop Pay, and PayPal — safe, fast, and secure.
Will I receive an order confirmation?
Yes. You’ll receive an order confirmation email immediately after placing your order.
💬 Customer Service
How can I contact customer support?
You can reach our customer support team by email at:
📧 support@truenorthsignature.com
We aim to respond as quickly as possible.
What are your customer service hours?
Our support team is available during the following hours:
- Monday to Friday: 9:00 AM – 6:00 PM
- Saturday & Sunday: 9:00 AM – 4:00 PM
Still have questions? Don’t hesitate to reach out — we’re here to help you shop with confidence at True North Signature.